Preface
John T. Mentzer, Theodore P. Stank, Matthew B. Myers
Chapter 1 – Why Global Supply Chain Management?
                              About Global Supply Chain Management	
 
 
                              Understanding Global Supply Chains
 
 
 
Part 1: Understanding Global Supply Chains
John T. Mentzer, Theodore P. Stank, Matthew B. Myers
Chapter 2 – Global Supply Chain Management Strategy
                              Impacts on Strategic Orientation
 
 
                              Capabilities and Structural Elements of GSCMS
 
 
                              Integration of GSCMS Into Firm Strategy
 
 
Matthew B. Myers, Antonio Borghesi, Ivan Russo
Chapter 3 – Assessing the Global Environment
                              Yesterday’s Supply Chains in Today’s Global Environment
 
 
                              Cross-Cultural Influences and the Global Supply Chain
 
 
                              Foreign Currency Volatility
 
 
                              The New Environment of Hypersecurity
 
 
Dan Flint, Britta Gammelgaard
Chapter 4 – Value and Customer Service Management
                              Customer Service and Value Management
 
 
John T. Mentzer, Mark A. Moon, Dominique Estampe, Glen W. Margolis
Chapter 5 – Demand Mangement
                              Derived Versus Independent Demand
 
 
                              A Model of Supply Chain Demand Management
 
 
                              Forecasts Versus Plans Versus Targets
 
 
                              Sales and Operations Planning
 
 
                              Why Is a Sales Forecast Needed?
 
 
                              The Tools of Sales Forecasting Management
 
 
                              Sales Forecasting Management Questions
 
 
                              Demand Management: An Iterative Process
 
 
Donna F Davis, Didier Chenneveau
Chapter 6 – Knowledge Management
                              Building Knowledge Management Competence
 
 
                              Challenges to Building Knowledge Management Competence
 
 
Everth N. S. Larsson, Anders Ljungberg
Chapter 7 – Process Orientation
                              Introductory Views on SCM and Processes
 
 
                              The Heritage of the Function-Oriented Organization
 
 
                              A Business Viewed as a System
 
 
                              Elements in a Process-Oriented Organization
 
 
                              Designing the Process-Oriented Organization
 
 
                              Is SCM Possible in Function-Oriented Organizations?
 
 
                              Should Processes Be Company-Specific or Standard?
 
 
                              Measurement, Analysis, and Development
 
 
 
Part II: Managing the Functions
Thomas E. DeCarlo, William L. Cron
Chapter 8 – Marketing and Sales Management
                              Strategic Implementation Decisions
 
 
                              Sales Force Program Decisions
 
 
Margaret Bruce, Lucy Daly, Kenneth B. Kahn
Chapter 9 – Product Management
                              The Role of Product Management
 
 
                              Launch Strategy Influencers
 
 
                              Global Launch Strategy Considerations
 
 
E. Powell Robinson, Funda Sahin
Chapter 10 – Operations Management
                              What Is Operations Management?
 
 
                              Operations Management Decision Problems
 
 
                              Evolution of Operations Management
 
 
                              Different Perspectives of Operations Management
 
 
                              Operations Management in the New Economy
 
 
                              Synchronizing the Marketplace and Operations through Agility
 
 
                              Implications and Conclusions
 
 
Abré Pienaar
Chapter 11 – Integrated Logistics Management
                              Logistics in The Context Of Supply Chain Management
 
 
                              Business Process Integration
 
 
                              The Business Process Framework
 
 
                              Designing Integrated Logistics Business Processes
 
 
                              Implementing Integrated Logistics Management
 
 
Funda Sahin and E.  Powell Robinson, Jr.
Chapter 12 – Inventory Management
                              Independent Versus Dependent Demand Inventory
 
 
                              Reasons against Inventory
 
 
                              Inventory Control Systems
 
 
                              Single-Period Inventory Systems
 
 
                              Multiperiod Inventory Systems
 
 
                              Implications and New Strategies in Inventory Management
 
 
                              Reducing Seasonal and Short-Life-Cycle Inventory Costs with Quick Response (QR)
 
 
                              Supply Chain Partnerships and Vendor-Managed Inventory
 
 
Thomas J. Goldsby, Michael R. Crum, and Joel Sutherland
Chapter 13 – Transportation Management
                              Transportation Decision Making
 
 
                              Transportation Cost Behavior
 
 
                              Collaborative Transportation Management
 
 
                              Global Transportation Issues
 
 
Thomas W. Speh
Chapter 14 – Warehouse Management
                              The Role of Warehousing in Global Supply Chains
 
 
                              Product Type and Warehousing Operations
 
 
                              The Location of Warehouses
 
 
                              Warehouse Design and Operations
 
 
                              The Role of Information in Warehouse Management
 
 
                              Technology and Warehouse Operations
 
 
                              Future Trends for Warehousing
 
 
Lisa M. Ellram and Paul Cousins
Chapter 15 – Supply Management
                              The Strategic Supply Management Process
 
 
                              Trends in Supply Management
 
 
Scott B. Keller
Chapter 16: Critical Support of Supply Chain Logistics Personnel
                              The Changing Nature of the Workplace
 
 
                              Creating a Customer-Focused Logistics Workforce
 
 
                              Fundamental Information Exchange
 
 
                              Implementing a Customer-Focused Employee Plan
 
 
 
Part III: Resource Management
James M. Reeve, Mandyam M. Srinivasan
Chapter 17 – The Lean Supply Chain: The Path to Excellence
                              Conventional Supply Chain Management
 
 
                              Is It More Than “Just-in-Time”
 
 
                              Lean Supply Chain Basics:  Flow and Pull Replenishment
 
 
                              Work Flow Characterization:  V, A, and T Configurations
 
 
                              Fulfillment Characterization:  Build-to-Stock, Assemble-to-Order, Build-to-Order, and Engineer-to-Order
 
 
                              Applying Lean Principles To a BTS V-Type Process
 
 
Stephen G. Timme
Chapter 18 – Financial Management
                              Key Drivers of Financial Performance
 
 
                              Measuring Financial Performance
 
 
                              Making the Financial-SCM Connection: A Top-Down Approach
 
 
Ila Manuj, Barbara Gaudenzi, J. Paul Dittmann
Chapter 19 – Risk Management
                              Types of  Risks in Global Supply Chains
 
 
                              A Risk Management Process Model
 
 
                              Step 1:  Identifying and Profiling Risks
 
 
                              Step 2:  Risk Assessment and Evaluation
 
 
                              Step 3:  Managing Risks and Risk Management Strategies
 
 
                              Step 4:  Supply Chain Risk Management Strategy Implementation
 
 
                              Step 5: Mitigating Supply Chain Risks
 
 
G.Tomas M. Hult
Chapter 20: Supply Chains as Interpretation Systems: Knowledge, Strategy, and Performance
                              Recent Research on Information Management Within Supply Chains
 
 
                              The Next Step:  Fitting Supply Chain Knowledge and Strategy
 
 
                              Identification of Ideal Profiles
 
 
 
Part IV: Managing the Relations
Jagdish N. Sheth, Arun Sharma
Chapter 21 – Relationship Management
                              Shift in Organizational Strategy
 
 
                              Relationship With Suppliers
 
 
                              Examples of Benefiting from Supplier Relationships
 
 
                              Establishing and Maintaining Supplier Relationships
 
 
                              Organizational Changes to Establish Supplier Relationships
 
 
                              Emerging Issues in Relationship Management
 
 
Clifford F. Lynch, Theodore P. Stank, Shay Scott
Chapter 22 – Logistics Outsourcing
                              Logistics Outsourcing History
 
 
                              Why Outsource Logistics Activities?
 
 
                              The Challenges of Global Logistics Outsourcing
 
 
Masaaki Kotabe, Michael J. Mol
Chapter 23 – International Sourcing: Redressing the Balance
                              The International Sourcing Phenomenon
 
 
                              The Performance Rationale
 
 
Lloyd M. Rinehart
Chapter 24 – Negotiation Through the Supply Chain
                              Relationship Types Resulting from Supplier-Customer Negotiations
 
 
                              Following the Negotiation Process in a Global Supply Chain Context
 
 
Susan L. Golicic, Kate Vitasek
Chapter 25 – Interfunctional Coordination
                              What Is Interfunctional Coordination?
 
 
                              Axes of Effective Interfunctional Coordination
 
 
                              Mechanisms to Drive Coordination
 
 
                              Common Goals and Measures
 
 
                              Achieving Interfunctional Coordination
 
 
                              Interfunctional Coordination:  A Collaborative Climate for Success
 
 
Terry L. Esper
Chapter 26 – Intercorporate Coordination
                              The Managerial Behaviors of Interorganizational Coordination
 
 
                              Environmental Characteristics for Effective Interorganizational Coordination
 
 
Daniel C. Bello, Meng Zhu
Chapter 27 – Global Supply Chain Control
                              Characteristics of the Controller’s Strategy
 
 
                              Magnitude and  Scope of Control Requirements
 
 
                              Implementation Effectiveness from Institutional Arrangements
 
 
                              The Moderator Role of Institutional Environmental Differences
 
 
 
Part V: Making It Happen
Daniel J. Flint, Everth N. S. Larsson
Chapter 28 – Supply Chain Innovation
                              The Importance of Organizational Culture and Processes
 
 
                              Ramifications of Global Supply Chains
 
 
Omar Keith Helferich, Robert Lorin Cook
Chapter 29 – Global Supply Chain Security
                              Disaster Classification and Vulnerability Assessment
 
 
                              Disaster Management Process
 
 
                              Disaster Preparedness: Current Status
 
 
                              Recent and Emerging Developments
 
 
James H. Foggin, Paola Signori, Carol L. Monroe
Chapter 30 – Diagnosing the Supply Chain
                              Means-Ends Approaches and Cause-and-Effect Diagrams
 
 
                              Curing Problems and Eliminating the Pain Points
 
 
John E. Mello, J. Paul Dittmann
Chapter 31 – Change Management
                              What Is Change Management?
 
 
                              Developing the Change Management Strategy
 
 
                              The Change Management Plan
 
 
                              People and Organizational Issues
 
 
                              Organizational Readiness for Change: The Change Management Survey
 
 
                              Change Management Organizational Roles
 
 
                              The Initial Response to an Announced Change
 
 
                              Resistance to Different Types of Change
 
 
                              Change Management Myths and Realities
 
 
                              Summary of  Key Success Factors:  The Change Equation
 
 
                              Change Management in a Global Environment
 
 
 
Name Index
 
Subject Index
 
About the Editors
 
About the Contributors