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PLEASE NOTE: Sage UK Distribution including UK Books Customer Services will be closed for a stocktake from 27th November to 29th November. This affects only book orders and queries from the UK. Any orders placed during this period; or queries emailed, will be dealt with as normal when service resumes on 2nd December. Thank you for your patience and we apologise for any inconvenience caused.

FAQs for Online Resources and Digital Products

Are you experiencing problems with any of our digital products or online resources? Find answers to the most frequently asked questions as they relate to:

 

Online Resources

FAQs for instructors and students who need assistance with textbook-related online resources:

 

I'm having difficulty logging into the Instructor Resources

Instructor resources are only available to Faculty and Administrative Staff at Higher Education Institutions. If you have an existing SAGE instructor account, the current username and password will allow access to the resources.   

You will need to create an instructor account. In order to be approved, you must provide your institution and the course that you are or will be teaching. Once you have created an account and you have been validated as a faculty member, you will have access to the instructor site. 

Please note: Validation takes approximately 24-48 hours. 

If you continue to experience problems with logging into your Instructor account, please contact us directly at InspectionCopies@sagepub.co.uk 

 

There is an orange padlock icon next to my resources. What does it mean? 

This content is password-protected. You require an access code to access these student resources. You will need to create a student account to redeem your access code. You can find the access code printed on the inside of the front cover of the relevant textbook. 

You will need to create a student account. 

 

I purchased an eBook. Where do I find my access code? 

For an access code, please contact us directly at DigitalContent@sagepub.co.uk with ‘ACCESS CODE REQUIRED’ in the subject line of your email. Please remember to indicate which title you’ve purchased.

 

I’m having difficulty redeeming my access code

Click on any chapter in the left-hand menu. You will be prompted to log in and then input your access code which can be found in the inside front cover of your book. Once you've redeemed your code, you will have access to all the content on this website. 

Or watch this video. 

Please note: Apple Safari is not a supported web browser. We recommend using either Google Chrome or Mozilla Firefox. 

If you require any further assistance, please contact us directly at DigitalContent@sagepub.co.uk

 

  

 

  

Digital Library Products

Please contact Onlinesupport@sagepub.co.uk for support with digital library products, including:

  • SAGE Knowledge
  • SAGE Research Methods
  • CQ Press Library
  • Data Planet
  • Lean Library

To find discoverability checklists, title lists, cataloguing information, and other resources, please visit the Librarian Resources link on each product platform.