Sage Learning Resources Trial Troubleshooting & Frequently Asked Questions

Trial Sign Up

• How do I sign up for a 30-day individual trial?
• I’m unable to sign up for a trial because I do not have an academic or institutional email address.
• I received a notice that my trial request has been denied even though I have not tried the product in the past.
• How do I set up an institution-wide trial at my organization?

Trial Access Issues

• I signed up for a trial, but my username and password are not working.
• I signed up for a trial, but I cannot find my username and password.
• I successfully logged into my trial, but content is still locked.
• I signed up for a trial to Sage Business Cases and cannot access the Teaching Notes.
• I signed up for a trial to Sage Business Cases and cannot download individual Cases.
• How do I extend my trial access period?
• How do I cancel my trial?

Subscriptions/Purchases

• How do I purchase an individual subscription to a product that I've tried?
• How can I receive additional information and pricing?

Trial Sign Up

How do I sign up for a 30-day individual trial? 

To sign up for a 30-day trial, please fill out and submit our trial request form. Please note: Sage Campus online courses are only available for a 7-day individual trial.

• Sage Learning Resources Product trials are intended for librarians, faculty, and researchers who are evaluating the products for use at their institutions.
• You must use a valid academic or institutional email address to sign up. General email addresses, such as Gmail, Yahoo, or Hotmail, will not be processed.
• If you are a student in need of resources, please visit your institution’s library and discuss your research needs with your librarian.

I’m unable to sign up for a trial because I do not have an academic or institutional email address.

Our Learning Resources Products are designed to service academic, public, and corporate libraries. We are unable to respond to requests that come from generic or personal email domains at this time.
If you work with an academic, public, or corporate library and do not have an academic or institutional email address, please contact us and include the below information in your email. 

1. Name
2. Role
3. Company
4. Purpose of the trial
5. List of products you're interested in trialing

My trial request has been denied even though I have not tried the product in the past. 

These messages are occasionally sent out in error. Your trial access is active, and the login details sent to you originally should still be valid. Please attempt to login using the links and login details provided in the email. If you still experience difficulties logging in, please see the Trial Access Issues section below.

How do I set up an institution-wide trial at my organization?

Only librarians, procurement managers, purchasing decision makers or similar can sign off on setting up an IP trial at an institution. If you are interested in setting up an IP trial at your institution, please access the IP trial request forms below. 

• Sage Business 
• Sage Journals
• Sage Reference & Academic Books 
• Sage Research Methods
• Sage Video
• CQ Press
• Sage Data
• Lean Library (demo only)
• Sage Campus
• Sage Skills

Trial Access Issues

I signed up for a trial, but my username and password are not working.

Please walk through the below steps to ensure a successful login: 

1. Your username and password should be entered into the “Administrators and Non-Institutional Users” login section. Do NOT use the ‘Profile’ login in the top right corner – this will not work for your trial account. 
2. Enter the username and password details exactly as they appear in the email. The username and password are both case-sensitive. 
3. If you copy and paste the details into the login boxes, be sure you have not included any additional spaces by accident. 
4. If you are still having issues, you may consider logging into the site from a personal computer not connected to your institution’s internet. If your institution has purchased other Sage products, using your institution’s internet for a trial can block the content. 

When you have successfully logged in, you should see a ‘free trial’ label in the top right corner of your screen. (You do not need to click this button; it is used to help identify when you are logged into your trial.)

If you are still having issues logging in after trying the options outlined above, please try resetting your password. 

I signed up for a trial, but I cannot find my username and password. 

If you signed up for a trial previously and cannot find the email that contains your username and password, please reset your password.

I successfully logged in to my trial, but content is still locked.

You will only be able to access content that is hosted under the collection(s) or module(s) you signed up to trial. For example, if you signed up for a trial to the Sage Video Business & Management collection, you will only have access to Business videos, not Business e-book or reference titles.

If you would like to expand your trial content, feel free to return to the trial sign up form and register for additional product trials. Please remember that an individual can only trial each collection once in a 12-month period. 

I signed up for a trial to Sage Business Cases and cannot access the Teaching Notes. 

We understand how important locked teaching notes are to faculty, which is why during the trial period we do not allow open access to teaching notes. When the product is purchased by the library, all faculty are provided with a code that unlocks all teaching notes on the platform.
Visit our page on Sage Business Cases Teaching Notes for examples and more information.

I signed up for a trial to Sage Business Cases and cannot download Cases.

During your trial period, we set a 50 case download limit in order to secure the copyright of our content. If you should have any questions regarding this policy, please contact us.

How do I extend my trial access period?

Individual product trials last for 30 days after set up (Sage Campus trial lasts for 7 days after set up). We understand that unforeseen circumstances may prevent you from accessing the content during this window. If you need to have your trial dates extended, please contact us and include the below information in your request: 

1. Name
2. Role
3. Company
4. Products you are trialing
5. Reason you need an extension

We are not able to extend access dates for students at this time. If you are a student in need of resources, please visit your institution’s library and discuss your research needs with your librarian.

How do I cancel my trial? 

Trials last for 30 days after set up and they expire automatically  (Sage Campus trial lasts for 7 days after set up). No action is needed on your part to end the trial. 
Sage does not collect any financial information from trial users or end-users. You will not be rolled into a subscription service when the trial expires. 

Subscriptions/Purchases

How do I purchase an individual subscription to a product that I've tried?

Our Learning Resources products are only offered through subscriptions/purchases at the institutional level. Please use the recommendation forms below if you would like to recommend the product(s) you are interested into a librarian at your institution.

• Sage Business 
• Sage Journals
• Sage Reference & Academic Books
• Sage Research Methods
• Sage Video
• CQ Press
• Sage Data
• Sage Campus
• Sage Skills

How can I receive additional information and pricing?

If you are a librarian or procurement manager, please contact us and include the below information in your request: 

1. Name
2. Role
3. Company
4. Product(s) you are interested in
5. Let us know how we can help you!

Please email librarymktg@sagepub.com if you have a question that wasn't answered above.