Essentials of Organizational Behavior
An Evidence-Based Approach
- Terri A. Scandura - University of Miami, USA
Concise, practical, and research-based, Essentials of Organizational Behavior equips students with the necessary skills to become effective leaders and managers. Best-selling author Terri A. Scandura uses an evidence-based approach to introduce students to models proven to enhance the well-being, motivation, and productivity of people in the workplace. Experiential exercises and a variety of real-world cases and examples provide students with ample opportunity to apply OB concepts and hone their critical thinking. The Third Edition includes new “What's #Trending in OB?” boxes on timely topics such as social media addiction and virtual work teams during the COVID-19 pandemic; new case studies on important issues such as American Airlines' anti-discrimination protections for LGBTQ workers; and the latest research on topics such as grit and inclusive leadership.
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You can still access all of the same online resources for this title via the password-protected Instructor Resource Site.
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The open-access Student Study Site makes it easy for students to maximize their study time, anywhere, anytime. It offers flashcards that strengthen understanding of key terms and concepts, as well as learning objectives that reinforce the most important material.
Excellent content and case studies. The textbook is clearly laid out and well written.
A handbook presenting a contemporary view on OB in an interesting and comprehensive way; well equipped with resources (PPTs, lecture notes, activities) that support both teachers and students in the learning and exploration process.
· PART I—Summary of Changes
Authors and editors are requested to summarize changes to a revision in two to five descriptive paragraphs. This summary will be posted to our website, www.sagepub.com, and accessible to the public. Please provide this summary in the textbox below (all fields will expand to accommodate your response):
Chapters have been updated and reorganized to reflect new research in Organizational Behavior. A new Appendix on Organizational Structure has been added to this edition. Many of the opening chapter scenarios on interesting real-world problems based on research or practice have been updated. The Leadership Implications at the end of each chapter have been revised and expanded. Critical Thinking Questions in the chapters have been revised or added to reflect changes in the content of the chapters. New Boxed Inserts in every chapter: What’s #Trending in OB?” highlights current applications of OB research in real organizations or consulting examples. Many of the Research in Action Boxed inserts have been replaced or updated. Cases have been either replaced or expanded in length. Cases cover current issues in organizational behavior such as “Perspective Taking: Health vs. Wealth During the COVID-19 Pandemic.” Each chapter will have one or two longer cases (3,000–5,000 words) selected from SAGE business cases (these cases are provided on the Instructor Resources website).
· PART II—Chapter-By-Chapter Changes
Authors and editors are asked to delineate detailed changes to a revision on a chapter-by-chapter basis. We recommend that you maintain a record of changes over the entire revision process. This report will be kept on file at SAGE in compliance with the legal standards required by the Higher Education Opportunity Act. Please utilize the form below to report chapter-by-chapter changes.
I. Overall Book Changes
Please include all additions, deletions, and updates.
Table of Contents: (e.g. Reorganization of chapters, chapter deletions, additions, splitting, or combining)
Several chapters have been reorganized, and a new Appendix on Organizational Structure has been added for this edition.
Pedagogy and Feature Sets:
· Introductory Chapter Pedagogy
Chapter opening vignettes have been updated or replaced with current examples.
· End-of-Chapter Pedagogy
New toolkit activities and self-assessments have been added or revised. New case studies have been added.
· Chapter Features
New boxed inserts, “What’s #Trending in OB?” have been added to each chapter. Research in Action boxed inserts have been updated or replaced. Critical thinking questions have been updated to reflect revisions to the textbook.
· Questionnaires/Worksheets
New surveys have been added, and many have been updated. These will now be online and self-scoring to provide feedback to students.
· Glossary
The glossary has been updated to reflect new content.
.
· Table/Figures, and/or Other Art
Many of the Tables and Figures have been updated to reflect current research or better communicate the concepts.
References:
The references have been updated to reflect current (2017-2020) research.
Overall Manuscript Length:
The textbook has been streamlined in places to maintain approximately the same length while adding more research and a new Appendix on Organizational Structure.
II. Chapter-Specific Changes
Please list changes to each element, including textual revision, tables, maps, charts, figures, data, readings, etc, as applicable.
Preface:
The preface has been updated to reflect changes in the new edition.
Foreword:
The forward has been updated to reflect changes in the new edition.
Introduction:
This textbook does not have an introduction.
Chapter 1: What is Organizational Behavior?
Please check all that apply
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Summary of Changes:
New opening vignette on the crises in organizations leading to increased CEO turnover.
New Research in Action box focusing on the application of evidence-based management (EBM) to increase donations to universities.
Expanded coverage of outcomes in OB to include thriving.
New What’s #Trending in OB? box on “Organizational Behavior in the Gig Economy.”
New Case Study on “People Analytics and EBM at Google”
New Self-Assessment, “Are You Thriving?”
Chapter 2: Personality and Person-Environment Fit
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Summary of Changes:
New opening vignette on the personality effect in Unicorns (a privately-held start-up company with a value of over $1 billion) with a profile of Adam Neumann at WeWork
Updated research on personality change, self-monitoring, psychological capital, and person–environment fit
New What’s #Trending in OB? box on “Personality Traits and Social Media Addiction”
New section on resilience, which is positive adaptation to adversity
Chapter 3: Emotions and Moods
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Summary of Changes:
Updated research in opening vignette, “Does Lack of Sleep Make You Grumpy?”
New research on moral emotions discussed
New figures for Affective Events Theory and The Effects of Mood and Affect on Performance that better communicate concepts
New What’s #Trending in OB? box, “Is It OK to Cry at Work?”
New section on Regulating Emotions.
Updated Self-Assessments: “The Emotion Regulation Questionnaire (ERQ)” and “Positive and Negative Affect Schedule (PANAS)”
Chapter 4: Attitudes and Job Satisfaction
Please check all that apply
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Summary of Changes:
Updated opening vignette with 2017 Society of Human Resource Management job satisfaction report data (and two new figures)
New research on generational differences, gender, and trans employee job satisfaction added
New Research in Action box, “More than Job Satisfaction: What’s your Calling?” Discussion of ideological contract fulfilment (ICF) and new key term added
New figure for Responses to Job Dissatisfaction that better communications the content
New What’s #Trending in OB? Box, “Your Attitude May Derail Your Job Search”
Expanded and updated research on employee engagement and two new figures added from HR.com
New Case Study, “Job Satisfaction in a Network of Family-Owned Companies”
Chapter 5: Perception, Decision Making, and Problem Solving
Please check all that apply
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Summary of Changes:
New chapter opening, “Would You Be Happier if You Were Richer?” to introduce the effects of perceptions on personal wealth
New Research in Action box, “Perception Is not Reality”
New discussion of big data analytics in decision-making with key terms added
New What’s #Trending in OB? box, “Using Big Data Analytics to Improve Decisions.” Examples from Coca-Cola, Netflix, Whole Foods, and Tesla included
New Figure for Three-Component Model of Creativity to better communicate the content
New Leadership Implications focusing on making ethical decisions
New Case Study, “Making Decisions Using Machine Learning at Lufthansa”
Chapter 6: Leadership
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Summary of Changes:
Updated opening vignette with new 2019 Edelman Trust Barometer data (and a new figure)
New research on personality traits, trust, and humble leadership added
New What’s #Trending in OB? box, “Is Narcissism Good for Business?” (updated from previous edition)
New figure for path–goal theory that better communicates the content
New research on inclusive leadership (and a new section) added
New research on followership (and a new section) added
New figure for Relational Attributions in Response to a Negative Career Event added that better communicates the content
New Case Study, “Melissa Reiff: Servant Leader of The Container Store”
Chapter 7: Power and Politics
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Summary of Changes:
Chapter has been reorganized and begins with discussion of the difference between power and influence.
New research on influence tactics, impression management, perceptions of politics, and political skill added.
New What’s #Trending in OB? box, “Power and Ethics: Making Tough Choices”
Chapter 8: Motivation: Core Concepts
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Summary of Changes:
Updated research on grit in chapter opening.
Updated research in Research in Action Box, “Who Cares About Fairness?”
New What’s #Trending in OB? box, “Putting the Past Behind You: Performance Resets and Motivation”
New Case Study, “Vision Boards at Lululemon”
Updated research on Maslow’s hierarchy, goal setting, and job characteristics theory
Chapter 9: Motivation: Applications
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Summary of Changes:
Updated research on the meaning of money and gift exchange in chapter opening
Updated research on intrinsic motivation and pay dispersion
New figure for The Self-Determination Continuum of Research to better communicate the content
New What’s Trending in OB? box, “New Directions in Performance Reviews: Beyond the Bell Curve”
Updated discussion of remote working with discussion of the shift due to COVID-19
New Case Study, “Increasing Motivation at Delta One Chennai”
Revised Self-Assessment, “What Motivates You?”
Chapter 10: Group Processes and Teams
Please check all that apply
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Summary of Changes:
Updated chapter opening, “Does Trust Impact Team Performance?”
New What’s #Trending in OB? box, “Distributed Virtual Work Teams During COVID-19”
Expanded coverage of virtual teams and how leaders can build trust in virtual teams
New table (updated) summarizing best practices in virtual team leadership
Expanded discussion of knowledge exchange, innovation, and leading diversity in multicultural teams
Expanded discussion of leadership implications for empowerment in self-managed work teams
Updated and streamlined Self-Assessment, “The Team Leadership Inventory (TLI)”
Chapter 11: Managing Conflict and Negotiation
Please check all that apply
?Major Changes ?Minor Changes ?Changed Tables/Figures
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Summary of Changes:
Updated opening vignette with new statistics on the costs of workplace conflict, and new summary figure
Updated research on leadership and conflict resolution, mindfulness, incivility, workplace aggression, workplace violence, and team conflict
New What’s #Trending in OB? box, “Minefields in Managing Organizational Conflict”
Updated research in Research in Action box, “Is Workplace Bullying Becoming more Uncivilized? Send in Miss Manners!”
Expanded discussion of negotiation with new sections on Emotions at the Bargaining Table and Cross-Cultural Negotiation
Discussion of failed negotiation between Daimler and Chrysler
New figure describing Steps in the Negotiation Process added.
Updated leadership implications on perspective taking on conflict and negotiation
New Case Study, “Perspective Taking: Health vs. Wealth During the COVID-19 Pandemic.”
Updated and streamlined Self-Assessment, “Conflict Resolution Styles”
Chapter 12: Organizational Communication
Please check all that apply
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Summary of Changes:
Updated opening vignette on “thin-slicing” includes a discussion of communication in teams.
Updated research on anxiety and communication competence, active listening by leaders, upward communication, the grapevine, and communication in global virtual teams
New figure to describe the communication process
New What’s #Trending in OB? box, “Organizational Communication during a Crisis”
Added discussion of the United Airlines case in which an Asian doctor was aggressively dragged from a plane and the resulting external communications challenge faced by the airline
Updated sections and statistics in Electronic Communication section, including the use of social networks
Expanded discussion of videoconferencing which includes statistics before and during the COVID-19 pandemic.
Chapter 13: Diversity and Cross-Cultural Adjustments
Please check all that apply
?Major Changes ?Minor Changes ?Changed Tables/Figures
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Summary of Changes:
Updated opening vignette on trends impacting diversity inclusion focusing on the wage gap for women and minorities in the workplace, including new research on the future of diversity at work
Updated research on generations, cultural values, multiculturalism, expatriate careers, and performance
Expanded coverage of generations at the workplace from four to five to include generation Z
Updated table to reflect the five generations in the workforce
New What’s #Trending in OB? box, “Managing Someone Older Than Yourself”
New section and figure on The Global Mindset
Updated Research in Action box now includes a new case example of an Italian COO of a technology company in Mumbai who has difficulty motivating Indian employees.
New Leadership Implications with updated ESPN mission statement
New Case Study, “A Corporate Coming Out at American Airlines,” focusing on LGBT issues in the workplace
Updated Self-Assessment, “Do You Have a Global Mindset?”
Chapter 14: Organizational Culture
Please check all that apply
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Summary of Changes:
New opening vignette, “The Team Culture at Warby Parker”
Updated research on organizational growth mindset, the relationship of organizational culture to organizational performance, and socialization
New figure for Schein’s Levels of Culture
New What’s #Trending in OB? box on transparent organizational cultures, featuring the social media company Buffer
Updated example of storytelling: Jack Ma of Alibaba
New Research in Action Box, “Benefits of Organizational Diversity Climates”
Expanded discussion of ethical climate
Updated Leadership Implications on culture change focusing on the impact of management practices on culture and discussing the case of Brian Chesky, cofounder and CEO of Airbnb as an example
New Case Study, “Changing the Culture at Boeing,” discussing the 737 MAX crisis
Chapter 15: Leading Change and Stress Management
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Summary of Changes:
New opening vignette, “Leading Change in a VUCA World,” (Volatile, Uncertain, Complex, Ambiguous), with updated research, and discussion of leadership skills for an uncertain world
Updated research on appreciative inquiry, Lewin’s model, readiness for change, performance pressure and stress, gender and social support, and employee assistance programs
Added discussion of the triple bottom line (TBL) to the section on sustainability
Expanded discussion of the leader’s role in organizational change
Updated table, Forces Driving Organizational Change, to include life-threatening events (natural disasters, terrorism, and pandemics as examples)
New figure, The Evolution of Work
New figure, Top Causes of Stress Prior to COVID-19, added as well as statistics on stress before and during the pandemic.
New What’s #Trending in OB? box, “The Sunday Scaries,” which describes how worry, fear, and anxiety about the upcoming workweek begin for some people on Sunday afternoon.
Updated Leadership Implications section with new figure, Managing Change Versus Leading Change. Also, expanded discussion of compassionate leadership.
New Case Study, “Organizational Change at Amazon”
Chapter 16: Appendix 1: The Scientific Method in Organizational Behavior
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Summary of Changes:
Minor edits to this Appendix.
Chapter 17: Appendix 2: Organizational Structure
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Summary of Changes:
This is a new Appendix that covers Organizational Charts, Organizational Design, Forms of Organizational Structure, and Management Hierarchies
Sample Materials & Chapters
Chapter 1. What Is Organizational Behavior
Chapter 2. Personality and Person–Environment Fit
