VOLUME ONE: PERFORMING MARKETING
PART ONE: OVERVIEWS
Franck Cochoy
Another Discipline for the Market Economy: Marketing as a Performative Knowledge and Know-How for Capitalism
Mark Tadajewski
Toward a History of Critical Marketing Studies
PART TWO: PERFOMATIVITY OF MARKETS AND MARKETING
Luis Araujo & Hans Kjellberg
Shaping Exchanges, Performing Markets: The Study of Market-ing Practices
Elena Simakova
'Theatre of the Proof'
Product Launch and Technology Demonstration as Corporate Practices
Franck Cochoy
Calculation, Qualculation, Calqulation: Shopping Cart Arithmetic, Equipped Cognition and the Clustered Consumer
PART THREE: SERVICE DOMINANT LOGIC, CO-CREATION AND MOBILISING CONSUMER PRACTICE
Stephen Vargo and Robert Lusch
Service-Dominant Logic
What It Is, What It Is Not, What It Might Be
Robert Lusch and Stephen Vargo
Service-Dominant Logic as a Foundation for Building a General Theory
Christian Grönroos
Value Co-Creation in Service Logic
Hope Jensen Schau, Albert Muniz Jr. and Eric Arnould
How Brand Community Practices Create Value
Bernard Cova and Daniele Dalli
Working Consumers
The Next Step in Marketing Theory?
Edward Comor
Contextualizing and Critiquing the Fantastic Prosumer
Power, Alienation and Hegemony
PART FOUR: MARKET RESEARCH PRACTICES
Catherine Grandclément and Gerald Gaglio
Convoking the Consumer in Person
Patricia Sunderland and Rita Denny
Consumer Segmentation in Practice
An Ethnographic Account of Slippage
Julien Cayla & Eric Arnould
Ethnographic Stories for Market Learning
VOLUME TWO: MANAGING MARKETPLACE RELATIONS
PART ONE: RELATIONAL AND CONTEMPORARY MARKETING PRACTICES
Lisa O'Malley, Maurice Patterson and Helen Kelly-Holmes
Death of a Metaphor
Reviewing the 'Marketing as Relationships' Frame
Edward Kasabov
Towards a Contingent, Empirically Validated and Power Cognisant Relationship Marketing
Edward Kasabov and Alex Warlow
Towards a New Model of 'Customer Compliance' Service Provision
Nick Ellis and Sierk Ybema
Marketing Identities
Shifting Circles of Identification in Inter-Organizational Relationships
PART TWO: CONTEMPORARY BUSINESS MARKETING PRACTICES IN A GLOBAL CONTEXT
Nick Ellis et al
Constructing Identities in Indian Networks
Discourses of Marketing Management in Inter-Organizational Relationships
Kofi Dadzie, Wesley Johnston and Jaqueline Pels
Business-to-Business Marketing Practices in West Africa, Argentina and the United States
Hans Jansson, Martin Johanson and Joachim Ramstrom
Institutions and Business Networks
A Comparative Analysis of the Chinese, Russian and Western European Markets
Ritu Lohtia, Daniel Bello and Constance Elise Porter
Building Trust in U.S.-Japanese Business Relationships
Mediating Role of Cultural Sensitivity
PART THREE: SERVICE PROVISION, EMOTIONAL LABOUR AND MISBEHAVIOUR
Amy Hanser
Sales Force Trajectories
Distinction and Service in Post-Socialist China
Amy Hanser
The Gendered Rice Bowl
The Sexual Politics of Service Work in Urban China
Stephanie Donohoe and Darach Turley
Compassion at the Counter
Service Providers and Bereaved Consumers
Kate Reynolds and Lloyd Harris
Dysfunctional Customer Behavior Severity
Lloyd Harris and Kate Daunt
Deviant Customer Behaviour
A Study of Techniques of Neutralization
M. Korczynski and C. Evans
Customer Abuse to Service Workers: An Analysis of Social Creation within the Service Economy’
Robert Cluley
Downloading Deviance: Symbolic Interactionism and Unauthorised File-Sharing
VOLUME THREE: THE BOUNDARIES OF MARKETING AND CONSUMER PRACTICE
PART ONE: CONTEXTUAL AND STRUCTURAL TURNS IN UNDERSTANDING PRACTICES
Søren Askegaard and Jeppe Trolle Linnet
Towards an Epistemology of Consumer Culture Theory
Phenomenology and the Context of Context
A. Gopaldas
Intersectionality 101
Amy Hanser
Uncertainty and the Problem of Value
Consumers, Culture and Inequality in Urban China
Noah McClain and Ashley Mears
Free to Those Who Can Afford It
The Everyday Affordance of Privilege
Daiane Scaraboto and Eileen Fischer
Frustrated Fatshionistas
An Institutional Theory Perspective on Consumer Quests for Greater Choice in Mainstream Markets
Aliakbar Jafari and Ahmet Suerdem
An Analysis of Material Consumption Culture in the Muslim World
Lily Dong and Kelly Tian
The Use of Western Brands in Asserting Chinese National Identity
PART TWO: FURTHER CONTRIBUTIONS TO THE DE-AMERICANIZATION OF MARKETING THEORY, THOUGHT AND PRACTICE
Giana Eckhardt and Humaira Mahi
Globalization, Consumer Tensions and the Shaping of Consumer Culture in India
Julien Cayla and Mark Elson
Indian Consumer Kaun Hai? The Class-Based Grammar of Indian Advertising
Rohit Varman and Russell Belk
Consuming Post-Colonial Shopping Malls
Benét DeBerry-Spence
Making Theory and Practice in Subsistence Markets
An Analytic Auto-Ethnography of MASAZI in Accra, Ghana
Masayoshi Maruyama and Le Viet Trung
Modern Retailers in Transition Economies
PART THREE: GLOBAL BRANDING, GLOCAL IDENTITIES AND IMAGINED COMMUNITIES
Julien Cayla and Eric Arnould
A Cultural Approach to Branding in the Global Marketplace
D. Kjeldgaard and S. Askegaard
The Glocalization of Youth Culture: The Global Youth Segment as Structures of Common Difference
Rohit Varman and Janeen Arnold Costa
Underdeveloped Other in Country-of-Origin Theory and Practices
VOLUME FOUR: TRANSFORMING MARKETING, CONSUMER AND SOCIETY DYNAMICS
PART ONE: EMBODIMENT
Maurice Patterson and Jonathan Schroeder
Borderlines
Skin, Tattoos and Consumer Culture Theory
Delphine Dion, Lionel Sitz and Eric Rémy
Embodied Ethnicity
The Ethnic Affiliation Grounded in the Body
George Sanders
The Dismal Trade as Culture Industry
Samuel Bonsu and Russell Belk
Do Not Go Cheaply into That Good Night
Death Ritual Consumption in Asante, Ghana
PART TWO: MARKETING, DEMATERIALISATION AND CONSUMER CROWDS
R.W Belk
Extended Self in a Digital World
A. Arvidsson
The Ethical Economy of Customer Coproduction
PART THREE: RETHINKING MARKETING, CONSUMPTION AND SOCIETY: LIGHT AND DARK MARKETING
S. Brown, P. McDonagh and C.J. Shultz II
Dark Marketing: Ghost in the Machine or Skeleton in the Cupboard?
R. Coomber and L. Maher
Street-Level Drug Market Activity in Sydney’s Primary Heroin Markets: Organization, Adulteration Practices, Pricing, Marketing and Violence
J.S. Marcoux
Escaping the Gift Economy
Richard Varey
Marketing Means and Ends for a Sustainable Society
A Welfare Agenda for Transformative Change
R. Belk
Sharing
Linda Scott et al
Enterprise and Inequality
A Study of Avon in South Africa
Catherine Dolan, Mary Johnstone-Louis and Linda Scott
Shampoo, Saris and SIM Cards
Seeking Entrepreneurial Futures at the Bottom of the Pyramid