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PLEASE NOTE: Sage UK Distribution including UK Books Customer Services will be closed for a stocktake from 27th November to 29th November. This affects only book orders and queries from the UK. Any orders placed during this period; or queries emailed, will be dealt with as normal when service resumes on 2nd December. Thank you for your patience and we apologise for any inconvenience caused.

Dorothy F. Olshfski Rutgers, The State University of New Jersey, USA

Dr. Dorothy Farr Olshfski is Associate Professor, Graduate Department of Public Administration, Rutgers University, Newark, New Jersey. She is the Managing Editor of Public Productivity and Management Review. In addition, she has published articles in numerous academic journals including, Public Administration Review, Public Productivity and Management Review, Administration and Society, Review of Public Personnel Administration, International Journal of Public Administration, and Western Political Science Quarterly. Previously, Dr. Olshfski served as Chair, Section on Management Science and Policy Analysis, American Society for Public Administration.