This is a test website. For our live site please visit www.sagepub.com
PLEASE NOTE: Sage UK Distribution including UK Books Customer Services will be closed for a stocktake from 27th November to 29th November. This affects only book orders and queries from the UK. Any orders placed during this period; or queries emailed, will be dealt with as normal when service resumes on 2nd December. Thank you for your patience and we apologise for any inconvenience caused.
Sheryl Kimes is a Professor of Operations Management at the Cornell University School of Hotel Administration and a Visiting Professor of Analytics and Operations at the Business School at the National University of Singapore. Her area of specialization is revenue management. She has been teaching, conducting research, and providing consulting services in this area for over 25 years.