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PLEASE NOTE: Sage UK Distribution including UK Books Customer Services will be closed for a stocktake from 27th November to 29th November. This affects only book orders and queries from the UK. Any orders placed during this period; or queries emailed, will be dealt with as normal when service resumes on 2nd December. Thank you for your patience and we apologise for any inconvenience caused.
Dr. Dorothy Farr Olshfski is Associate Professor, Graduate Department of Public Administration, Rutgers University, Newark, New Jersey. She is the Managing Editor of Public Productivity and Management Review.